1) What *kind* of source are you looking at? Who is its audience?
Im looling for any sources that are link to emotional labor job
problems that workers have to face every time they have when they go to work
most of the times these employees spend the majority of their time working with the public.

2) Briefly summarize the source (you should be able to do this without reading the whole thing, at least for the first two).
the source that i think is appropriate for this topic has a lot to do with the feeling of the employee
3) What database do you think this writer used to find this? Why?
i think the second source has clear statements about emotional labor

4) Do you think it will be a useful source for this writer? Why or why not?
yes.. it has first hand examples stated by current employees from Verizon